/IP PBX
IP PBX 2018-02-07T10:57:55+00:00
ip pbx

IP PBX List

We only supply telecom-class world-quality VoIP products. There’re 5 models at now for selection. 

Model FXO FXS Concurrent IP Users Download
i202 2 2 6 20 User's Manual
i412 4 12 20 50  
i864 8 64 40 100  
i128 16 128 40 300  
i384 64 384 200 500  

Why Us

  • the Quality to OEM World Fortune-500 Brands 

  • the IP PBX With More Than 10 Patents  

  • the Local Market Share More Than 50%

  • the Talent Technical Team from NJ, the USA

  • the World Leading Products Reliability

  • the Lowest & Affordable Prices

How Benefit

 Value Added Service

Profit from Call Accounting, Conversation Recording, Call Center, Hotel Management, Company UC Solutions, Information Service Fee etc.

Sell Equipment or Solutions

Sell the PBX to agent, end users. The agents distribute to industry customers such as multi-international banks, Chain Hotels etc.

Commission Services

You can sell the mobile App licenses to end users or install our IP PBX at cloud on commission base, suitable for the telephone operators

to Rent Out or Lending

You can make partner with some industrial area or high-technology zone, rent the equipment to them, and get the service fee etc.

Telephone Rate Prepaid

After the VoIP PBX installed at the place such as an e-shop, you can get the telephone rate prepaid or conference members fee.

Remote Management Service Fee

Whenever you sold out a system, the customers may need after services or at a far away place.You can get the remote service fee.

Features

  • Serve for Customer

Explain: Use a short digit to reach the complete telephone number.
Example: I dial “11” but it means dial “12345678”
Program Code:
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Explain: to pick up the ringing extension randomly.
Operate Code: “**”
For Example, A call comes in and extension 8008 ringing. Any extension picks up handset, inputs “**” to pick up the call.
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Explain: Allows you to pick up the ringing extension at the same group.
Operate Code: “*115”
For Example, A call comes in and extension 8008 ringing. Any group extension picks up handset, inputs “*115” to pick up the call.
How to Organize An Pickup Group? Voiceset > PBX Business > Group Pickup > Add > Extension to be selected > “>>” > Ok 

Group Call Pickup

Pick up call in Group

Explain: ACD is short for “Automatic Call Distribute”, which is to balance the use of incoming lines.
Example
Program by Telephone:
Program via PBX GUI:

Explain: Automated Attendant, also called Virtual Receptionist, is the phone system feature that incoming call received by a pre-recorded welcome message, without the intervention of any human operator, the Caller can dial the destination extension number directly.
Example:  
Program Code:
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Explain: You can select which time ringing remind by the extension.

Program @ PBX GUI: Voiceset >>PBX Business >>Alarm Clock >> Add

(1Day wakeup 3times each time lasts 3minutes at 08:07)

Wake up Calling

alarm clock calling for PBX extension

Remarks:
1>Clock Sound: you can customize via “Music Ring”;
2> One extension can set more clocks.

Explain: Blind Transfer is to transfer an incoming call without consulting with the Called Party, while Warm transfer needs consulting before the transfer.
Example:  
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Explain: Blacklist is telephone numbers list to be blocked on calling-in or to be called, while whitelist is reverse of the blacklist.

Programs by Telephone:

Set Code Operate to Cancel
Add Blacklist *30 Input “*30” at Extension, on hearing reminding tone
input the numbers of the blacklist, lastly input “1” to confirm.
*31
 Add lasted calling
number to blacklist
 *32  Input “*32” at Extension, then input “1” to confirm.

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Explain: During the telephone conversation, you will hear a reminding tone there’s another call coming. You can place the current conversation on hold and pick up the second call.After second conversation finishes, you can connect with 1st conversation again.
Example:  
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Explain: It is the 3 or more parties call meeting. They can make conversation in a group, join or exit the conference freely.
Example
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Explain: You can pick up & answer the remote ringing call from another extension. Call Pickup includes two modes, one is pickup randomly, another is the pickup for specific extension set.
Example:  
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Explain: It also called “call diversion”. The call will be re-directed to another extension set, at 3 conditions: 1> Unconditional 2> No Answer 3> On-busy.

Program in IPPBX GUI: (Voice Config>>PBX Business>>Call Transfer > Action)

Call forwarding for PBX

Call Forwarding

Program by Phone:

Features Code
Call Forwarding No Answer-enable *52
Call Forwarding No Answer-disable *53
Call Forwarding Unconditional-enable *72
Call Forwarding Unconditional-disable *73
Call Forwarding on Busy-enable *90
Call Forwarding on Busy-disable *91

Remarks: Call transfer can be done by Auto-attendant or by Operator. But Call forwarding is automatically being transferred and on different conditions.

Explain: Call Queue is the main feature in a PBX Call Center. More than 1 Reception phones ring for the incoming calls in a circle or at the same time.
Example:  
Program Code
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Explain: During intercom status, you call another extension but busy, Another extension will call back to you when free.

Program Codes by Telephone:

Features Code
Callback on Busy-enable *37
set Callback-on-busy at Extension *59
Callback on Busy-disable *38

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  • Connect with Team

Explain: Incoming calls route to Any Extension,IVR or reception, different time with a different route.
Outside calling via PSTN or VoIP trunk, at different Toll Class.

Example:  
Program Code:
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Explain: You can set all kind of customized music, including On-hold music,Clock sound etc for iPBX system.

Program at VoIP PBX GUI: VoiceSet>>PBX Business>>Music Ring>>Add
Set prompt music

prompt music

Explain: To limit the conversation time for the PBX Subscriber.

Default: No restriction for Intercom Call,1440minutes for Civic Call,480minutes for DID,120minutes for IDD.

Where/how to Program: Voiceset > User Config>User > Action > Call Time Limite Set (press “ok” for new setting)

PBX Conversation Restriction

Explain: Manager can interrupt or cut off an existing conversation, with or without warning.
Example
Program Code
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Explain: On watch or give warm for conversation duration limitation, daily or monthly.
Example:  
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Explain: The central office to receive & answer a large volume of incoming calls.
Example
Program Code
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Explain: You need pay money for making a call out. The billing modes include Prepaid,Paid by deposit-Card,Pay after Call Ending.
Example: The situation mostly happens in hotel check in/check out.
Program Code:is 
Picture Reference:is

Explain: The function to hide the Caller’s number display at telephone screen.
Example:  
Program Code
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Explain
Example
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Explain: CNIS is known as “Calling Number Identification Service”
Example:  
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Explain: The extension will not ring after setting DND.
Example:  
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Explain: DISA, knows as “Direct inward system access”, is also called Automated Attendant. The incoming Caller can get connect with destinated extension directly, without the human Operator transfer.
Example
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Explain: It is the digital CO trunk line, one of the ISDN line which can carry many telephone numbers, voice, data at same time.
Example:  
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Explain: The extension number registers with PBX or get unregistered.
Example
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Explain: The extension phone can get unregistered with PBX and becomes absent.
Example:  
Program Code
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  • Personize Your Business

Explain: The fax extension support analog, VoIP or networking protocols.
Example:  
Program Code:
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Explain
Example:  
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Explain: This feature is useful when you don’t know the current extension number. PBX system can report the number automatically.
Example:  
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Explain: to make a call by pressing a reduced number (0~9*+”number”)
Example: In extension 6001, I want to make a call “+86-13827774499”
How to Program:

1>at Voiceset>PBX Business>Speed Dial>Add, select Extension 6001/6001;
2>input Speed-dia number such as 0 or 1~9;
3>Input Phone Number 0*+8613827774499 ,and “OK”

What is speed dial in PBX?

Speed Dialing

Explain: The authority class for extension set to make outside call, including restriction for long distance call, special service call etc.
Example:  
Program Code
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Explain- The extensions or trunk lines in different groups, for these different departments of a company.
Example
Program Code:
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Explain: When Subscriber goes off-hook, the call is automatically directed to a pre-selected PBX extension (mostly is for an emergency), immediately or delayed for 0~10seconds. 

Program location at IPPBX GUI: VoiceSet>>PBX Business>>Hotline >> Add
Reference:

Hotline meaning

PBX Hotline Setting

Explain: The receptionist phone can handle the incoming calls in various ways, can transfer the call to Voicemail, to Queue, to Group etc.
Example:  
Program Code
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Explain
Example:  
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Explain: Extension can ring together with Mobile, External lines at same time.

Program via IPPBX GUI: Voiceset >> PBX Business >>Follow Me

Follow me function for PBX

Mobile Extension

Explain: The incoming calls to Manager will automatically ring and being intervented & filtered by Secretary extension.
 
Program Code: Voiceset >>PBX Business >>Secretary >> Set

Secretary Call

Secretary Call

Explain: Save or email the un-answered voice message for Call Receiver.

Programs: 1> Set SMTP for email address,
SMTP setting for voicemail

2> Enable Voicemail in extension:

Voiceset >User Config>User>Action>Voicemail Box Setting>Enable Voice Mailbox
IP PBX voicemail to email

2> Enable Voicemail in extension:

Voiceset >User Config>User>Action>Voicemail Box Setting>Enable Voice Mailbox

set the data for voicemail

Related Settings

Explain: Including IPsec,L2TP,PPTP
Example:  
Program Code
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Explain: Making calls via private password in different extension freely.
Example
Program Code
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Mobile as PBX extension

Mobile Extension

The Mobile phone connect to IP PBX as an extension, when you leave the desk or office, you can still call via PBX or receive call from PBX

IVR for IPPBX

IVR

the Operator phone can automatic response to the incoming calls. Different actions in different situations by pressing different keys

pc as a console

Attendant Console

PC as a console connects to IP PBX, provides call wait/call hold/call transfer/call pickup features, and contacts, call record, clock, DND etc.

Conference call

Conference Call

3 or unlimited parties for Cloudy System.App: One click to join, with flexible modes, conference control, share features, professional hardware

Group call Ringing

Group Calling

After the VoIP PBX installed at the place such as an e-shop, you can get the telephone rate prepaid or conference fell from the e-shop registered members.

IP PBX voice mail system

Voicemail

The Caller can leave the message to the Called Party when unavailable. The message can send by email. You can listen to it by extension or remotely.

Solutions

 

Cloud-based communications. Connect an IP PBX to your internet. Install our feature-rich apps on your smartphones. Build a total PBX system solutions and talk, chat, fax, text, video conference, and more in all your offices, at home, and on the go.

Independent Networking

The single IP PBX solution for company,support NGN/IMS/Analog Trunk,Mobile Extensions etc.

IP PBX to TDM PBX

Support connection with old TDM PBX system. Add the new advanced features from VoIP PBX

Head Office to Branches

IP PBX or IP Telephone in branches can be registered to iPBX at headquarter.

Cloudy PBX Solutions

Cloudy Head Office to Branches,using Mobile App/Mobile Extensions

Hotel Solution

PMSI API interface, Check in/Out,Extension permission,Message Lamp,DND,Wakeup etc.

Building Solution

Virtual PBX service, extension isolation,IVR,Billing,Private voice system & DIN

Multiple Apps

Design the different Apps for customer

Cloud Collaboration Platform

Cloud platform

FAQ

Frequently Asking Questions

What is IVR? 2018-01-18T09:51:30+00:00

IVR is short for “Interactive Voice Response”.For IP PBX, the Operator phone can automatic response to the incoming calls. There’re some different actions in different situations to answer incoming calls by pressing different keys:

Response Action 1>  Transfer the call to other extensions;

Response 2> Create a Conference Meeting;

Response 3> Create a Queue

Response 4> transfer to another IVR.

What is IVR and its' benefit

IVR meaning

Phone System Installation 2018-01-13T09:33:33+00:00

the details to install our iPBX

What is a Landline ? 2018-01-13T09:31:09+00:00

Landline, Fixed line, also referred to as fixed telephone line, usually refers to a fixed position in the mobile phone, and the mobile phone, on the contrary, more used for enterprise units. Telephone is one of the important means of communication in modern times, the voice of the vibration using current voltage line phone microphone modulation of the voice, is converted to a voltage signal transmitted through the telephone line to the other end of the phone, and then use the microphone to transform the voltage signal into sound signals. Because it is usually fixed in one place, the academic name is a fixed telephone, that is to say, telephone landline. There are several kinds of phone calls, such as fax, telephone, mother and child telephone, etc.. Landline number: it has the same function as a mobile phone number. But we need the province to play landline, no need to add the area code. If you call from other provinces, you need to add an area code.

How to call a number With an extension? 2018-01-13T09:31:42+00:00

Usually dial the number first, and then listen to the prompt and then enter the extension number. You can also enter the number at the same time, the extension number with the input, but only in the middle to add a “P”, that is, waiting for the signal. Mobile phone on this symbol is generally in the “*” button, press 2 times will appear.

How to Call An Extension 2017-12-28T15:29:56+00:00

You must know the desired extension number firstly, for example, extension number is 8008,

1- Pick up any extension handset;

2- Input digit “8008” when you hear dialing tone.

3- Then the extension 8008 will ring, if picked up then you can talk with each other.

PBX meaning ? 2017-12-28T15:31:14+00:00

PBX is commonly known as Private Branch Exchange, program-controlled user switches, telephone switches, Group phones, etc..

PBX is one of the commonly used telephone communication management methods in the modern office, which enables the telephone manager to manage outside calls and outgoing calls. For some telephone exchanges, it is impossible to unify a strictly defined classification. Because manufacturers, habits, regions, product positioning and other factors called differently. So you do not have to deliberately pursue, in accordance with their own use requirements to purchase the appropriate equipment on it.

User switches, also known as program-controlled switches, complete telephone exchanges between the enterprise and the public telecommunications network, and the telephone, fax, modem and other functions merge. The general term ext. (extension) refers to an extension attached to the mainline. The subscriber switch is to process the call between the extensions and connect with the public switched telephone network (PSTN) through the trunk line.

The difference between the PBX and the group telephone system is that the subscriber of the group telephone system needs manual operation while the user switch automatically completes the task. The hybrid system includes the functions of the two systems mentioned above.

At first, the first advantage of the PBX was to save the consumption on the intercom: to deal with the line switching within the system, thereby reducing telephone charges. As user switches become popular, new features are added, such as smart routing, subscriber calls, dial extensions, and so on, which are not provided by telephone companies During the 1990s, a new type of PBX system was developed due to the two significant advances.

One is the rapid expansion of data networks and the widespread acceptance of packet switching by the public. Enterprise companies need data packet switching networks, the prospect of using this network for telephone switching, and the wide use of the Internet as a global data exchange system, make packet switching more attractive. All of these factors contribute to the development of VoIP PBX. (technically, there is no “exchange” this concept, but because the abbreviation PBX address used for a long time, so it will continue to use it.)

Another trend is the idea of core functions. PBX service has always been difficult for small companies because many companies believe that solving the phone is not the core function of the company itself. These considerations have led to the emergence of the concept of hosted PBX. For the installation of hosted PBX, PBX is installed on the phone vendor and managed by the vendor. All functions and calls are transmitted over the internet. What customers need is simply signing a service contract, rather than buying and maintaining expensive equipment.

Advantages of IP PBX compared with traditional PBX

1. unify the telephone network and the computer network into a whole;

2. in addition to providing services to traditional telephone users, it can also provide services for Internet users easily;

3. the new hardware platform and highly integrated system function can greatly reduce the cost;

4. it is more convenient and easy to realize value-added service, such as establishing call-center, implementing VoIP, etc.;

5. open standards, interoperability is strong;

6., the dedicated communication platform moved to the public more familiar with the computer platform, its versatility and practicality stronger;

7., the use, configuration, and maintenance is simpler, even without professionals;

8. functions more powerful and high integration, a single system can complete the use of traditional PBX need to be equipped with a lot of equipment to complete functions, such as automatic telephone, voice mail and so on;

9. because of the use of computer platform, the expansion and upgrading of the system is simpler and save investment;

10. application development is convenient and simple.